Have Questions?
Frequently asked questions
Everything you need to know about ordering, shipping, and product handling.
Do you ship within the UAE? Is packaging discreet?
Yes. We ship across the UAE.
All orders are packaged securely in plain, unbranded packaging with no indication of the contents on the exterior label.
How long does shipping take and what does it cost?
Orders are processed within 1–2 business days.
Delivery times vary by location, but most UAE orders arrive within 1–3 business days after dispatch.
Shipping costs are calculated at checkout based on your delivery address.
What payment methods do you accept?
We accept secure online payments through major debit and credit cards available at checkout.
We also offer Cash on Delivery (COD) within the UAE for eligible orders.
All online transactions are processed through encrypted payment gateways to ensure security and privacy.
Can I return or cancel my order?
Due to the nature of our products, we do not accept returns once orders have been shipped.
If you need to cancel your order, please contact us immediately after placing it. Once dispatched, cancellations may no longer be possible.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 24 hours of delivery and include clear photos of the packaging and product. Our team will assist you accordingly.
Do you offer bulk or wholesale pricing?
Yes. For bulk or wholesale inquiries, please contact us directly through our Contact page.
How can I contact customer support?
You can contact our support team through the Contact Us page or by emailing us directly at apexpeptidesuae@gmail.com.
For order-related inquiries, please include your order number in your message to help us assist you more efficiently. We aim to respond within 24–48 business hours.
Are your products for research use only?
Yes. All products are intended strictly for laboratory and research purposes only and are not intended for human consumption.
Customers are responsible for ensuring compliance with all applicable laws and regulations.
Do you offer peptides that are not listed on the website?
Our website features a selection of commonly requested research compounds.
If you are looking for a specific peptide that is not currently listed, please contact us directly at apexpeptidesuae@gmail.com with your inquiry.
Our team will review your request and confirm availability where possible.